Patent 11 / Cognitive Automation Platform
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Siten Sanghvi  ·  Granted May 3, 2022

The AI that knows
where you're going
before you click.

A cognitive platform that learns your navigation habits across a software interface, predicts your destination screen, and takes you there directly — skipping every intermediate step automatically, with no manual shortcuts or configuration required.

US11321104B2Patent
Mar 30, 2020Filed
25 monthsTime to grant
Multiple ClaimsScope
5 CitationsForward citations
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Visual patent explainer
02 / The Problem

You take the same
path every time.
Software doesn't notice.

Enterprise and consumer interfaces force users through identical multi-step navigation sequences on every visit. The same welcome screen, the same main menu, the same sub-menu — regardless of how many times you've done this before and how predictable your destination is.

Repeated frictionUsers who always navigate to the same destination still traverse all intermediate screens every time
No learningStandard GUI software has no mechanism to observe, store, or act on individual navigation patterns
Lost time at scaleAt millions of transactions per day, eliminating 4 screens per session compounds into significant time saved
03 / The Invention

Observe. Learn. Skip.

The cognitive automation platform sits between the user and any software interface. It records the screens a user visits, builds an individual model of their navigation habits, and — once confident in the prediction — generates a customized interface that takes them directly to their destination without any intermediate stops.

Navigation Pattern Observer — Tracks Every Path

Records which screens each user visits and in what sequence, building a per-user navigation history. Patterns become more precise with each session. The observer operates in the background without changing the interface the user sees.

Cognitive Engine — Predicts the Destination

Applies machine learning to the navigation history to identify high-confidence paths — sequences where the user predictably ends at the same destination. Once confidence crosses a threshold, the engine generates an accelerated interface.

Feedback Loop — Self-Corrects Over Time

After presenting the accelerated interface, the platform requests feedback — did the skip match the user's intent? Confirmed skips reinforce the model. Rejected skips update it. The system improves continuously without engineering intervention.
04 / Architecture

A layer between user
and interface.

The platform is not a replacement for the underlying GUI — it's an intelligence layer that observes interactions and generates optimized interfaces on top. The original screens still exist; the platform simply determines when and whether to skip them.

System layers — US11321104B2
User
Performs actions · Provides feedback
Cognitive Automation Platform
Observer · Pattern Engine · Interface Generator
Original GUI
Screens unchanged
Backend
Systems
05 / Pattern Learning

Every session
is a data point.

Each time a user completes a navigation sequence, the platform adds a record — screens visited, in order, final destination, time of day, session context. After enough sessions, patterns emerge: this user always ends at Screen F after touching Screen A and B, and never visits C, D, or E en route.

The model is per-user and continuously updated. A user who changes their behavior will see the platform adapt — old patterns fade, new ones accumulate confidence.

Pattern accumulation model
1
Session recorded
User navigates A → C → E → F. All screens, all timestamps, final destination logged.
2
Pattern confidence grows
After N sessions ending at F: engine calculates probability that a session starting at A ends at F. Threshold varies by user and interface.
3
Threshold crossed
Confidence passes the required level. Platform generates an accelerated interface: A → F directly, skipping B, C, D, E.
06 / Screen Skip in Action

Six screens
become two.

In the ATM use case: a user who always withdraws $200 at this terminal normally navigates Welcome → PIN → Main Menu → Withdraw → Amount → Confirm → Complete. The cognitive platform learns this and renders Welcome → PIN → Complete — skipping the four intermediate decision screens entirely.

Navigation journey — US11321104B2
07 / The Feedback Loop

Did that match
what you meant?

After presenting an accelerated interface, the platform asks for feedback. The user confirms or rejects the prediction. Confirmations increase future confidence; rejections add weight against that shortcut. This closed-loop reinforcement keeps the model accurate as users' behavior evolves over time.

Crucially, the platform does not require explicit user programming. Users never create rules — they simply interact, and the system learns.

Reinforcement learning cycle
Platform predicts destination and skips ahead
User sees the accelerated interface: only the start screen and the predicted destination are presented.
User confirms: "Yes, that's where I was going"
Positive feedback recorded. Confidence for this shortcut increases. Pattern solidifies.
User rejects: "No, I wanted something else"
Negative feedback recorded. Platform routes user through the standard flow. Confidence for this shortcut decreases — or the shortcut is retired.
Model updates, cycle repeats
Every session produces a signal. The model evolves in the background without any engineering changes.
08 / The ATM Use Case

The ATM that knows
you want $200.

The patent's primary embodiment is an ATM that learns individual withdrawal habits. A customer who always withdraws $200 on Tuesday mornings is taken directly from authentication to the confirmation screen — four screens disappear, and the transaction completes faster with less interaction.

The platform adapts per customer at the individual card level. The same ATM presents a different optimized flow to each cardholder — without any pre-registration or preference settings from the customer.

ATM screen comparison — US11321104B2
Traditional flow (7 screens)
🏧
Welcome
shown
🔐
PIN
shown
📋
Menu
shown
💵
Withdraw
shown
🔢
Amount
shown
Confirm
shown
🎉
Complete
shown
AI-accelerated flow (3 screens, 4 skipped)
🏧
Welcome
shown
🔐
PIN
shown
🎉
Complete
shown
09 / Applications

Any interface
with repeated
navigation patterns.

The cognitive platform is interface-agnostic — any software with multi-step navigation flows and identifiable users is a candidate. The more repetitive the navigation, the more value the platform delivers.

Use cases — US11321104B2
Express
ATM Interface Acceleration Primary embodiment from the patent — individual ATMs learn per-card withdrawal habits and skip to the completion screen after authentication.
Inferred
Enterprise Dashboard Navigation Enterprise software users who always navigate to the same report or settings page are taken there directly after login, bypassing the standard menu hierarchy.
Inferred
Mobile Banking Flows Users who open the app only to check their balance are taken to the balance screen directly — no home screen, no navigation menu, no account selection required.
Inferred
Contact Center Agent Tools Agents who always pull up the same policy screen when handling a particular call type are taken there automatically — reducing handle time and cognitive load.
10 / Citations

Cited by 5 patents
across TD Bank, Allstate,
Microsoft, Citizens,
and Wells Fargo

The cognitive navigation architecture has attracted citation from financial institutions and technology companies in adjacent AI-driven interface work. Citation data verified via Google Patents, June 2026.

Forward citations — US11321104B2
US12547998B2 Feb 10, 2026
System and method for presenting an AI-based automated teller machine session
The Toronto-Dominion Bank
US12340346B1 Jun 24, 2025
Consumer engagement and management platform using ML for intent driven orchestration
Allstate Insurance Company
US20240078107A1 Mar 7, 2024
Performing quality-based actions regarding engineer-generated documentation
Microsoft Technology Licensing, LLC
US11909737B2 Feb 20, 2024
AI-driven integration platform and user-adaptive interface for business relationship orchestration
Citizens Financial Group, Inc.
US20250335889A1 Oct 30, 2025
Systems and methods for staging and casting a transaction between devices
Wells Fargo Bank, N.A.
11 / Timeline

Patent Lifecycle

Mar 30, 2020
Filed
Application US16/834,286 filed
18 months
Sep 30, 2021
Published
Pre-grant publication US20210303317A1
7 months
May 3, 2022
Granted
US11321104B2 granted — 25 months total prosecution
~18 years
Mar 30, 2040
Expires
Est. expiration (subject to maintenance fees)
End / Patent 11